Questions, answered straight.
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Is Settl a payment provider?+
No. Settl is software: a server-side pixel tracker and a checkout page for your store. Payments are processed by the provider you connect (Whop, Stripe, Mollie, PayPal, …) under your own account and contract with them. Buyer money never passes through Settl, and we don't hold, pay out or refund it — you do that in your provider's dashboard.
Can I combine payment providers?+
Yes. No provider offers every method — Whop's checkout has no iDEAL, for example, while Stripe does. Connect both and buyers see all methods in one checkout: cards and Apple Pay through Whop, iDEAL and Bancontact through Stripe. Each payment lands in the balance of the provider it was made with.
Do you hold my money?+
No. Customers pay through your own payment provider (Whop, Stripe, Mollie, PayPal, …), with your own keys. Payouts go from there to your bank. We only move the order data.
Does this work on Shopify Basic?+
Yes. Everything runs through a custom app you create for your own store and one script in your theme, which every plan supports.
My domain is at TransIP / Hostinger / Cloudflare. Is that a problem?+
No. Domains bought through Shopify and domains elsewhere both work. The dashboard detects your provider and shows the steps for it.
Does it work alongside Shopify?+
Yes. Settl sits next to your Shopify store: products, stock and orders stay in Shopify, and every paid checkout comes back as a normal Shopify order. You're never locked in — switch it off and your store is back on Shopify's checkout right away.
Which payment provider should I use?+
Whichever you already have — or several. Connect Whop, Stripe, Mollie, PayPal, Revolut, Airwallex, Viva.com, Checkout.com, SumUp, Tikkie or Oceanpayment, and add your own methods like bank transfer, pick-up or pay on delivery. Each shows as its own button on your checkout. You switch every payment method on or off from your dashboard. Their own processing fees apply as usual; we charge a flat monthly price and nothing per order.
Why do I need tracking if I already have a pixel?+
Your pixels run on Shopify's checkout. Once buyers pay on your own checkout domain, those pixels don't see the purchase anymore. Pro still sends every purchase to Meta, TikTok, Google, Snapchat and Pinterest, with the ad the buyer came from. Browser privacy settings and cookie consent can still limit what any tool can match.
Can I use only the tracking, and keep Shopify's checkout?+
Yes, that's the 99,9% Tracking plan. Your checkout stays exactly as it is; you add one line to your theme and connect your ad platforms. Every paid Shopify order is then sent to them, linked to the ad the buyer clicked — up to 90 days later.
Does it work with my theme?+
Yes. It works with every Shopify theme, free or paid. The one line you paste catches the checkout buttons in your cart and cart drawer — if your theme does something unusual, tell us and we'll look at it with you.
Can I make the checkout look like my store?+
Yes. Upload your logo, pick your colours and language, and switch on extras like a banner on top, trust points, your Trustpilot score, customer reviews or a short note. You choose where each one goes and see a live preview before buyers do.
How long does setup take?+
About 15 minutes. Your dashboard walks you through each step and checks it for you, so you always know what's done and what's next.
Can I cancel?+
Any time, from your dashboard. Your checkout stops when the billing period ends and your Shopify store falls back to its normal checkout.